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MFA Account Recovery Codes

Customers won't be able to recover their accounts if their device is lost/broken. Will lead to customer frustration and bad user experience.

  • Guest
  • Nov 9 2021
  • Functionality already exists
  • Admin
    MILAN PATEL commented
    6 May 03:15pm

    Thank you for the idea and hope you are doing well. As of May 2022 we have delivered a feature that would address this use case. Details of how this scenario / need is addressed can be seen with the link below.


    Step 5g in this link shows how to set a minimum number of enrollments to allow for recovery in case of lost/stolen devices -> https://www.ibm.com/docs/en/security-verify?topic=launchpad-managing-verify-authenticators

    Please let us know if you have any questions.

    Regards,

    Milan Patel, Product Manager, IBM Security IAM

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