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More detalis in error code CSIAQ0279E - No entitelment


On the error page with this code CSIAQ0279E, you have no authorization, we would like to have more data, for example the entitelment or what you have.

  • Guest
  • Dec 6 2021
  • Not under consideration
  • Admin
    PHILIP NYE commented
    29 Mar 04:34am


    We're not comfortable putting essentially unsolicited user profile information into a error page, please work with Jose to identify an alternative mechanism to resolve this problem. This might include Access Policy redirection to a specific page if an error condition is met.


  • Guest commented
    25 Jan 12:27pm

    We are thinking about the situation where access is blocked by
    If we could add a macro to that error page, with the entitlements that the
    logged user have, we could use that information with javascript to
    customize the error message.
    The entitlements for us are based on the relationship of a user with our
    organization. This information is confidential. will send you an email with
    more details.

  • Admin
    PHILIP NYE commented
    25 Jan 04:17am


    If the access is blocked by Access Policy, then there are some mechanisms to determine the rule that blocked the access in the 'forbidden/error' page.

    If the access is blocked by entitlement, I'm not sure there is an appropriatly deterministic mechanism to display dynamic error text that could guide a user to resolve it.

    Usually there would be two steps to resolve:
    - An admin would be required to grant access
    - A user would 'request access' via the request access mechanism.
    And you'd have to adjust your error text to give the appropriate guidance for your setup.


  • Guest commented
    13 Dec, 2021 02:53pm

    Hi Philips

    For example, if we had the available information, we could say, you do not belong to group X but you belong to group Y, maybe you are not accessing the application you have access to.


  • Guest commented
    9 Dec, 2021 12:24pm


    On each theme we have, we are using different entitlements to allow access. So if someone can't access, it may be for different reasons, and that depends on the roles the user has or hasn't. We would like to show different messages depending on the roles the user has, which would allow a more clear explanation of why they can't access. And also offer other accesses for that user.


  • Admin
    PHILIP NYE commented
    9 Dec, 2021 01:30am


    Seeking more detail, what sort of information would you expect to be available?

    The definition of an entitlement can be a bit ambigious, and an end user is unlikely to have any manipulation options to a group membership etc.

    Can you share some examples of what you would consider a more useful message?


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