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Ability to see and manage locked accounts from failed logins

If we enable failed login count and lock out time (aka lock account for 30 min after three failed logins) there is no method to:
1) Find such a user, aka filter for it
2) For a specific user see if that is the case
3) Unlock the account

This is very confusing for a help desk person that is trying to troubleshoot a failed login. This is very problematic if a customer has branded the login pages or integrated with their onw portal flows and not display appropriate messages.
(not ideal but does happen)

Resetting the password to enable a user is not always an option specifically if the password is managed by another tool such as ISIM.

  • Guest
  • Jun 23 2021
  • Future consideration
  • Guest commented
    9 Aug, 2021 01:17pm

    With the latest changes to the login behavior, we now no longer display a message, the user just gets the generic (wrong user name password).


  • Guest commented
    2 Aug, 2021 02:36am

    Ideally there should be an audit event for locking of the user account.

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